JLArch is committed to providing top-notch customer service to its patrons. The company takes pride in delivering high-quality products and excellent customer service. As such, the company has a clear and simple return policy when it comes to handling returns.
When customers of JLArch decide that a product they've purchased doesn't meet their expectations, they can return the product within a reasonable amount of time, typically 14 days. The company will then refund the customer in full, minus any shipping or handling charges. If the product is deemed to be defective or damaged, the customer should contact JLArch as soon as possible, as the company may provide an even faster resolution.
In order to facilitate the process, JLArch provides customers with clear instructions for making their returns. First and foremost, customers should have their order information and a Return Materials Authorization (RMA) number, both of which can usually be obtained from the company's website or from the customer service department. After obtaining this information and the product, customers should pack and label their items in accordance with JLArch's guidelines and include the RMA number and a copy of the packing slip. The customer must then either ship the product or drop it off at a delivery point.
Once the product is received, JLArch will conduct an inspection to see if the item is eligible for a return. If the item is eligible, customers will be credited back the full amount of their purchase, minus any applicable shipping and handling charges. In the event that the item is not eligible for a return, JLArch will contact the customer to discuss what options are available.
Overall, JLArch takes returns seriously, and the company makes sure to provide clear and simple instructions for its customers in order to ensure that their returns are handled swiftly and fairly. Whether a customer is returning an item because it is defect or unsatisfactory, JLArch will make sure to provide the best possible customer care to ensure that products are returned properly and customers are refunded in a timely manner.